Got questions about Pawden products, shipping, or orders? Find quick, comprehensive answers below, curated by our dedicated pet care team to ensure a seamless experience. We are here to help you make the best choices for your furry companions.
How long does shipping usually take?
Orders are processed within 1–2 business days. Standard delivery typically takes 5–10 business days depending on your location. You'll receive a tracking link as soon as your order ships.
Do you offer free shipping worldwide?
We offer free shipping on qualifying orders to most countries. Any applicable thresholds or regional exceptions are shown at checkout before you pay.
Can I return my ordered product?
Yes. You can return unused items in their original packaging within 30 days of delivery. Reach out to our support team to start a hassle-free return.
Are your materials safe for pets?
Absolutely. All Pawden products are made from non-toxic, pet-safe materials that are tested for durability and comfort so your furry friends can play worry-free.
How do I clean cat beds?
Most of our cat beds are machine washable on a gentle cycle with cold water. Air dry or tumble dry on low to keep them fluffy and fresh.
Can I track my order status?
Of course! Once your order ships you'll get an email with a tracking number and link so you can follow your package every step of the way.
What if my item arrives damaged?
We're so sorry! Send us a photo within 48 hours of delivery and we'll arrange a free replacement or refund straight away.