How long does shipping usually take?

Orders are processed within 1–2 business days. Standard delivery typically takes 5–10 business days depending on your location. You'll receive a tracking link as soon as your order ships.

Can I return my ordered product?

Yes. You can return unused items in their original packaging within 30 days of delivery. Reach out to our support team to start a hassle-free return.

Are your materials safe for pets?

Absolutely. All Pawden products are made from non-toxic, pet-safe materials that are tested for durability and comfort so your furry friends can play worry-free.

How do I clean cat beds?

Most of our cat beds are machine washable on a gentle cycle with cold water. Air dry or tumble dry on low to keep them fluffy and fresh.

Can I track my order status?

Of course! Once your order ships you'll get an email with a tracking number and link so you can follow your package every step of the way.

What if my item arrives damaged?

We're so sorry! Send us a photo within 48 hours of delivery and we'll arrange a free replacement or refund straight away.

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