How long does shipping usually take?

Orders are processed within 1–2 business days. Standard delivery typically takes 5–10 business days depending on your location. You'll receive a tracking link as soon as your order ships.

Can I return my ordered product?

Yes. You can return unused items in their original packaging within 30 days of delivery. Reach out to our support team to start a hassle-free return.

Are your materials safe for pets?

Absolutely. All Pawden products are made from non-toxic, pet-safe materials that are tested for durability and comfort so your furry friends can play worry-free.

How do I clean cat beds?

Most of our cat beds are machine washable on a gentle cycle with cold water. Air dry or tumble dry on low to keep them fluffy and fresh.

Can I track my order status?

Of course! Once your order ships you'll get an email with a tracking number and link so you can follow your package every step of the way.

What if my item arrives damaged?

We're so sorry! Send us a photo within 48 hours of delivery and we'll arrange a free replacement or refund straight away.

Shipping policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Once shipped, standard delivery typically takes 5 to 10 business days within the contiguous United States. You will receive an email notification containing tracking details as soon as your order is on its way.

Shipping rates are calculated and displayed at checkout. If an order includes items shipped directly from different fulfillment centers, your items may arrive in separate packages with individual tracking numbers at no extra charge. If you experience unexpected shipping delays, please contact our support team.

Country/region

Shipping policy

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